Refund and Returns Policy

At Kasrawad Handloom Producer Company Limited, we strive to provide high-quality handloom products and excellent customer service. Please read our Refund and Returns Policy carefully to understand your rights and obligations regarding returns and replacements.

1. No Refund Policy

Please note that we do not process refunds under any circumstances. Our policy is to offer replacements for defective items only, subject to the conditions outlined below.

2. Replacement Policy

2.1 Eligibility for Replacement

We will replace items if they are found to be defective at the time of delivery. To be eligible for a replacement, you must:

• Notify us immediately upon receiving the defective item.
• Provide photographs clearly showing the defect.

2.2 Notification and Approval Process

• Immediate Notification: You must inform us of the defect within 24 hours of delivery. Any delay in reporting the defect may result in your replacement request being denied.
• Photographic Evidence: Email photographs of the defective item to support@sundarsutra.com. Ensure the images clearly show the defect.
• Approval: Our team will review your replacement request and the photographs provided. We reserve the right to approve or deny replacement requests based on the evidence presented.

2.3 Replacement Procedure

Once your replacement request is approved:

• We will arrange for the defective item to be picked up from your address.
• A replacement item will be sent to you as soon as possible, subject to product availability.
• If the same item is not available, we will inform you and offer an alternative of similar value and quality.

3. How to Request a Replacement

To request a replacement for a defective item, please follow these steps:

1. Contact Us: Email us at support@sundarsutra.com or call us at +91 9009644553 within 24 hours of delivery.
2. Provide Information: Include your order number, photographs of the defective item, and a description of the defect.
3. Await Approval: Our support team will review your request and respond with further instructions.

4. Contact Information

If you have any questions or need assistance with a replacement request, please contact us at:

Factory Address:
Kasrawad Art Cluster, Village Sayta, Block Kasrawad, District Khargone, Madhya Pradesh, India 451228

Mailing Address:
69, Muktanand Parisar, Dhamnod, Block Dharampuri, District Dhar, Madhya Pradesh, India 454552

Email: support@sundarsutra.com
Phone: +91 9009644553

Thank you for your understanding and cooperation. We appreciate your business and are committed to ensuring your satisfaction with our products.